Shipping & Delivery

Last updated: 12 September 2026

Every Psalm Haven order is dispatched from our stock in the United Kingdom. We currently deliver within the UK only.

Delivery charges

We offer standard UK delivery:

• Orders below £30: £3 delivery.

• Orders of £30 or more: Free delivery.

Free delivery eligibility is calculated using the value of your items after discounts, excluding delivery charges. Your delivery charge and total are displayed before you complete checkout.

Delivery times

Our current estimated standard delivery time is 3–5 business days, as displayed at checkout.

Business days are Monday to Friday, excluding bank holidays. Delivery estimates are not guaranteed arrival dates. If we become aware of a significant delay affecting your order, we will contact you.

Any different delivery arrangements for a product will be explained before you purchase.

Order updates

You will receive an order confirmation by email after placing your order, followed by a dispatch notification when it is sent.

Where tracking is available, we will include the tracking details in your dispatch notification.

Please check that your email and delivery address are correct before completing your purchase.

Address changes

If you need to correct your delivery address, email psalmhaven.uk@gmail.com as soon as possible, including your order number.

We will try to update the address before dispatch. Once a parcel has been dispatched, changes may no longer be possible.

Delayed or missing deliveries

If your order has not arrived within the expected delivery period, contact psalmhaven.uk@gmail.com. We will investigate with the delivery provider and help resolve the issue.

If tracking shows delivery but you cannot locate the parcel, check with other members of your household and any nominated delivery location, then contact us.

Your order remains our responsibility until it is received by you or someone you nominate to receive it, other than the carrier we arrange. Your statutory rights concerning delivery, cancellation and refunds are unaffected.

Damaged or incorrect items

If your order arrives damaged or contains an incorrect item, please contact us with your order details and a description of the issue. Photos of the item and packaging can help where practical.

We will arrange an appropriate resolution in accordance with your consumer rights and our Returns & Refunds policy.

Returns

For cancellation, return and refund information, please see our Returns & Refunds policy.

Contact

For help with delivery, email psalmhaven.uk@gmail.com.

Psalm Haven is operated by Deal Core Limited, company number 16199958.