Privacy policy

Privacy Policy

Last updated: 12 September 2026

At Psalm Haven, we want you to understand how your personal information is used and the choices available to you. This policy explains what happens to your information when you visit psalmhaven.com, place an order, create an account or contact us.

1. Who we are

Psalm Haven is operated by Deal Core Limited, a company registered in England and Wales under company number 16199958. Deal Core Limited is the data controller responsible for the personal information we process for our business, except where this policy explains that another provider acts independently.

You can contact us about privacy or your information at:

Email: psalmhaven.uk@gmail.com
Registered office: Deal Core Limited, 32 Washington Wharf, Birmingham, B1 1NN, United Kingdom

Our online store is hosted by Shopify.

2. Information we collect

Depending on how you use our store, we collect:

  • Contact and delivery information: your name, email address, billing and delivery addresses, and telephone number if supplied.

  • Order information: products ordered, payment status, transaction references, delivery information, and details of returns, refunds or cancellations.

  • Payment information: information needed to process your payment through providers such as Shopify Payments and PayPal. These providers handle your payment credentials; the information available to us may include payment method, limited card details and transaction status.

  • Account information: details used to identify your account, your preferences and order history.

  • Communications: information you provide when you contact us.

  • Device and browsing information: your IP address, browser and device details, pages viewed and interactions with our store, subject to applicable cookie choices.

  • Privacy and marketing preferences: your consent choices and subscription status.

We obtain information directly from you, through your interactions with the website, and from providers that support payments, delivery and other store functions.

If you send a gift directly to someone else, we use the recipient’s details to arrange and support delivery.

3. Why we use your information

We use personal information for the following purposes and legal bases:

  • To fulfil our contract with you: processing orders, taking payments, arranging delivery, providing order updates and handling returns or refunds.

  • For our legitimate interests: answering enquiries, maintaining and securing our store, preventing fraud, resolving disputes and improving our customer service. We consider your rights and interests when relying on this basis.

  • To meet legal obligations: maintaining required records, responding to lawful requests and handling data protection requests.

  • With your consent: sending subscribed marketing emails and using optional cookies or similar technologies where consent is required.

Information needed to process payment and deliver your order is necessary to complete a purchase. Without it, we may be unable to accept or fulfil your order. Optional information and marketing consent are not required to buy from us.

4. Cookies and your choices

Our store uses essential cookies to support functions such as the shopping basket, checkout and account access.

Optional technologies may support personalisation, analytics and advertising. Our UK cookie banner lets you accept, decline or choose between these categories. Where consent is required, optional technologies should only operate after you agree.

You can change your choices through the store’s cookie preferences, where available, or clear cookies in your browser to make a new selection. Browser settings can also block cookies, although this may affect store functionality.

Agreeing to marketing cookies does not automatically subscribe you to marketing emails.

5. Marketing emails

If you subscribe, we may email you about products, news and offers. You can unsubscribe using the link in our marketing emails or by contacting us.

Unsubscribing does not stop essential messages about an order, payment, delivery or customer service enquiry.

6. When we share information

We share relevant information with providers that help operate our business, including:

  • Shopify, for store hosting, checkout and related services.

  • Payment providers, including Shopify Payments and PayPal.

  • Delivery providers, to deliver orders and provide tracking.

  • Technology and service providers supporting communications, security, analytics and store operations.

  • Professional advisers or authorities where necessary for legal, accounting or regulatory purposes.

Advertising and personalisation partners may also receive information through enabled services, subject to applicable consent requirements and your choices.

We may disclose information in connection with a business sale or restructuring, or where necessary to protect legal rights, prevent fraud or comply with the law.

Providers may process some information independently under their own privacy policies.

7. Shopify and Shopify Network Intelligence

We use Shopify to power our store. Shopify processes information about your use of our website to provide and improve its services.

We also have Shopify Network Intelligence enabled. This allows Shopify to use information from your interactions with our store together with information from interactions with other merchants and Shopify to provide enhanced services, including personalisation, advertising and improvements to products and services, subject to applicable privacy choices.

For this independent processing, Shopify is responsible for handling your information and responding to relevant privacy requests.

Read the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal to learn more and exercise applicable rights.

8. International processing

Our providers may store or process information outside the United Kingdom.

Where required, transfers are protected by recognised safeguards, such as an adequacy decision or appropriate contractual protections, including relevant UK transfer agreements or addenda. Contact us if you would like more information about applicable safeguards.

9. How long we keep information

We retain information only for as long as needed for the purposes described in this policy.

The period depends on the type of information, whether your account or enquiry remains active, applicable accounting and legal requirements, and whether records are needed for refunds, disputes or fraud prevention.

We may retain a limited record of an unsubscribe request to help ensure that your preference continues to be respected.

10. Security

We use reasonable technical and organisational safeguards to protect personal information. No website, transmission method or storage system can be guaranteed completely secure.

Please do not send full payment card details, passwords or account verification codes by email.

11. Your rights

Depending on the circumstances, you may have the right to:

  • Access your personal information.

  • Correct inaccurate or incomplete information.

  • Request deletion.

  • Restrict certain processing.

  • Receive and transfer information in a portable format.

  • Object to processing based on legitimate interests.

  • Object to direct marketing.

  • Withdraw consent where processing relies on it.

Withdrawing consent does not affect the lawfulness of earlier processing. Some rights have exceptions, including where records must be retained by law.

To make a request, email psalmhaven.uk@gmail.com. We may ask for information to verify your identity and will respond within the applicable legal timeframe.

You can also raise a concern with the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

12. Children and external websites

Our store is intended for adult shoppers. We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us.

Links to other websites are governed by those websites’ privacy practices. Please review their policies before providing personal information.

13. Updates to this policy

We may update this policy when our services or data practices change. The latest version will be published on this page with an updated date. Where required, we will also notify you of significant changes.